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Health, Wellness and Community Resources

We are committed to ensuring that you get the health care you need. We also want you to have access to resources that can help you meet your health goals. That's why we offer the following educational information and wellness programs that can help you lead a healthier life.

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Programs and Resources

Do you want to find the right resources, save money, and manage your medical conditions? Here are some programs and resources designed with your well-being in mind.

24/7 Nurse Advice

This help line is staffed with registered nurses who can help you answer your health questions. If an unexpected medical situation arises, a nurse can help you decide if you should call your doctor, visit the ER or urgent care, or treat the problem yourself.

You can call the nurse hotline for your plan:

Service Coordination

Do you need help setting up your health care? BCBSTX can help. Our Service Coordination team will work with you, your family, doctors and specialists to set up care. They also can assist you with a Care Plan to help you reach your health goals. The services you get will be based on your health assessment needs.

Learn more about Service Coordination

Special Beginnings®

This program provides health education for pregnant mothers. You should enroll in the program as soon as you know you are pregnant. You will receive phone calls from a nurse from the start of your pregnancy until six weeks after your child is born.

To sign up for Special Beginnings, call 1-888-421-7781 (TTY: 711). You can also email us.

Learn more about this program on our Maternal and Infant Health page.

Preventive Care Guidelines

Use these guides to know when to set up visits with your doctor for you and your children. Ask your doctor which exams, tests and vaccines are right for you, when you should get them and how often.

Other Health Topics

Some chronic conditions can be managed so you maintain a good quality of life. With lifestyle changes, some of these conditions can go away or be greatly improved. Some ways to help you lead a more healthy life include a healthy diet, exercise, working to lower your stress levels and following your doctor's advice. Check out these health topics:

Get Ready For a Disaster

Natural and man-made disasters can occur at any time and it is important to be prepared. Use the tools below to make sure you and your family are ready when a disaster hits.

  • Disaster Preparedness Plan – Create a plan ahead of time to make sure you and your family know what to do and where to go when a disaster hits.
  • Emergency Supply List – Make an emergency supply kit now to make sure you have the basic supplies needed during a disaster.
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CONTACT US

Need Help?

If you have questions about your plan, we can help. To ask about what the plan covers, find a provider, change your PCP and more, just call the Customer Advocate Department. We are available Monday through Friday, 8 a.m. to 5 p.m. Central Time.

If you call after hours, please leave a message. We’ll call you back on the next business day. Members with hearing or speech loss can call the TTY/TDD line at 711.

CHIP and STAR, Call 1-888-657-6061 STAR Kids, Call 1-877-688-1811

Findhelp, formerly Aunt Bertha, is an independent company that provides community resource listings and discount programs for BCBSTX members.