Contact Us

Have questions? Get answers. Need help? Find support. Learn how to contact Blue Cross and Blue Shield of Texas.

If you haven't visited our Frequently Asked Questions page yet, check it out. Find answers to some of our members' most common questions.

Shopping cart icon

Are You Shopping for a BCBSTX Health Plan?

From exploring your options for Open Enrollment (Nov. 1 – Jan. 15) to submitting your application, our health plan specialists are ready to help:

1-800-531-4456

Monday – Friday: 8 a.m. – 8 p.m. CT
Saturday: 8:30 a.m. – 12:30 p.m. CT
Sunday: Closed

Member ID card icon

Do You Have a Plan You Bought Through BCBSTX?

You can call Customer Service at:

1-888-697-0683

Monday – Friday: 7 a.m. – 8 p.m. CT
Saturday: 8 a.m. – 5 p.m. CT
Sunday: Closed

Can't find your physical member ID card? Log in to Blue Access for Members for a virtual ID card.

Did You Buy Your Plan On the Marketplace?

Search below to learn how to get help. Depending on your question, you may be able to find an answer in your member account. Still need help? Learn if you should contact the Health Insurance Marketplace or reach out to BCBSTX.