Have questions? Get answers. Need help? Find support. Learn how to contact Blue Cross and Blue Shield of Texas.
If you haven't visited our Frequently Asked Questions page yet, check it out. Find answers to some of our members' most common questions.
From exploring your options for Open Enrollment (Nov. 1 – Jan. 15) to submitting your application, our health plan specialists are ready to help:
Monday – Friday: 8 a.m. – 8 p.m. CT
Saturday: 8:30 a.m. – 12:30 p.m. CT
Sunday: Closed
You can call Customer Service at:
Monday – Friday: 7 a.m. – 8 p.m. CT
Saturday: 8 a.m. – 5 p.m. CT
Sunday: Closed
Can't find your physical member ID card? Log in to Blue Access for Members℠ for a virtual ID card.
Search below to learn how to get help. Depending on your question, you may be able to find an answer in your member account. Still need help? Learn if you should contact the Health Insurance Marketplace or reach out to BCBSTX.
Call the Health Insurance Marketplace at 1-800-318-2596 if you want to update your:
For any payment or billing requests, please call BCBSTX Customer Service at 1-888-697-0683 or send a secure message through BAMSM. We can help you:
If you're an HMO member, there are a few ways you can update your PCP:
You can find many plan or member documents linked in your member account. To access them digitally, log in to and search BAM or send a secure BAM message to request a copy. To find forms commonly used by members, visit our Form Finder tool. Searching for your Member Guide? Download it.
If you need help or have questions about your member materials, please contact the BCBSTX Customer Service team by calling 1-888-697-0683. We're able to:
If you want to update your coverage because of a recent life event, like a job loss, divorce or separation or the passing of a family member, you may be able to make these changes on your own during the Special Enrollment Period.
If you don't qualify for Special Enrollment or have questions, the Health Insurance Marketplace can help you:
Call 1-800-318-2596 to get started.
Did you enroll in your plan directly through BCBSTX? Call us at 1-888-697-0683 or send a secure message through BAM.
We're sorry you want to terminate your BCBSIL plan. Before canceling your coverage, please note you will not be able to choose a new individual and family health insurance plan unless you go through a life event that qualifies you for Special Enrollment or not until the Open Enrollment period, November 1 – January 15. This means canceling your plan may leave you without health care coverage.
If you'd like to continue terminating your coverage, please call the Health Insurance Marketplace at 1-800-318-2596.
If you enrolled in your plan directly through BCBSTX, please call us at 1-888-697-0683 or send a secure message through BAM.