Member Advocates
As a Blue Cross and Blue Shield of Texas plan member, you or your child has access to a team or providers, service managers and other professionals to help guide your care. You also have access to the Member Outreach team.
Member Outreach is a local staff of Community Health Workers based in your service area. They:
- Assist in connecting you and your child to the programs and services available to you.
- Are responsible for calling BCBSTX members and performing home visits.
- Serve as partners to many of BCBSTX’s community-based programs and resources.
The Member Advocate is part of the Member Outreach team. He or she serves as a dedicated resource to assist you in filing a complaint or appeal. He or she can also help you to track the status of a complaint or appeal during any stage. Learn more about the Complaints and Appeals process.
To speak with a Member Advocate in your area:
- Travis Service Area (all plans), call 1-877-375-9097 (TTY: 711).
- Central Service Area (STAR Kids only), call 1-855-497-0857 (TTY: 711).
For more information, contact us or check the member handbook for your plan:
