This page may have documents that can’t be read by screen reader software. For help with these documents, please call the number on the back of your member ID card.

Language Assistance En español

Personal Health Guides

Have a question or need help? Call or chat with a plan specialist, anytime.

These plan specialists, or Personal Health Guides are here for you anytime, day or night.

A PHG can assist you around the clock with:

  • claims and benefits questions
  • cost estimates
  • finding in-network providers
  • mental health support
  • medical and prescription drug benefits
  • prior authorizations
  • scheduling appointments
  • transitioning care 
  • wellness benefits
  • and much more

You can connect with a PHG 24/7 by calling 1-866-355-5999 or chatting through the BCBSTX App. The app is available in the Apple App Store and Google Play Store.