Your Companion in Care

Welcome to Your Blue Cross Medicare Advantage Dual Care (HMO-SNP) Plan

Blue Cross and Blue Shield of Texas is here to help you start taking the right steps in your care. Learn about your Blue Cross Medicare Advantage Dual Care Plus (HMO-SNP) plan like what happens after you enroll, how to use and understand your plan’s benefits, how to find a provider or pharmacy, and more. If you have questions, we’re here to help, visit Contact Us.

What to Expect When You First Enroll

A Welcome Packet Will Come in the Mail

Look out for a packet with your member ID card, and other important documents and information. Your Welcome Packet will include important documents and information like:

You'll Get a Welcome Call

First, we want to make sure you received your member ID card and your EOC in the mail. We can also answer your questions and address any of your immediate needs. If you’d like we can also:

• Help schedule your Annual Wellness exam
• Take you through the EOC, which is not a bill, but an important document for you to know about
• If you choose to answer a few voluntary health questions to help us understand your needs
• Go over additional plan benefits, such as the Healthy Action Rewards

You'll Get Email Updates (If You Choose)

Stay informed about health plan benefits and programs throughout the year via email. We never share your email address and you can always opt out any time.

Start Using Your Plan

To start managing your plan, you can get basic information about how your plan works. You can also access tools and resources to help you get the most from your plan.