Tools and Resources 

Member Services 

Call for one-on-one help: 1-855-380-8542 (TTY 711)

We are open October 1 – March 31: Daily, 8:00 a.m. to 8:00 p.m. local time; and April 1 – September 30: Monday - Friday, 8:00 a.m. to 8:00 p.m. local time.  Alternate technologies (for example, voicemail) will be used on weekends and holidays.

Blue Access for Members^SM

Your Medicare Advantage Open Access PPO plan documents will be available on BAM.

Register for BAM^℠ at www.bluemembertx.com. 

BAM is a secure website and, along with our mobile app, is designed to give you quick, easy access to the health information you need. You can:

• Access your Evidence of Coverage
• Search for providers and pharmacies.
• See your prescription history.
• Link to www.myprime.com to view your drug list/formulary 
• View claims status and up to 18 months of activity.
• Request an ID card or print a temporary ID.
• and much more. 

Go mobile with Blue!

Grab your smartphone and your member ID card and text* BCBSTXAPP to 33633 to download the app and use BAM while you’re on the go.

*Message and date rates may apply.

MyPrime.com is a pharmacy benefit website owned and operated by Prime Therapeutics LLC, a separate company providing pharmacy benefit management services for your plan.

Medicare Forms

You may need to access or submit certain forms to manage your Medicare plan:

• Your Providers, Your Personal Network Provider Notice
• CMS Appointment of Representative
• Authorization to Disclose Protected Health Information
• Notice of Privacy Practices
• Online Coverage Determination Request Form
• Online Coverage Redetermination Request Form
• Pharmacy Mail Order Form
• Personal Medication List 
• Late Enrollment Penalty Appeals

If you would like to submit feedback directly to Medicare, please use the Medicare Complaint Form or contact the Office of the Medicare Ombudsman.