Blue Access for Members
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Transportation Services

STAR members can get rides to medical appointments and other related services through ModivCare®* at no cost. Blue Cross and Blue Shield of Texas contracts with ModivCare to provide nonemergency medical transportation (NEMT) to STAR members as a covered benefit through Texas Medicaid. Call  1-866-824-1565 (TTY: 711) between 8 a.m. and 5 p.m. Central Time, Monday through Friday, for more information about NEMT or to schedule a ride. Rides are available 24 hours a day, 7 days a week.

What Services Are Covered?

The plan offers rides free of charge when you have no other way to get to:

  • A doctor's appointment
  • An appointment with another health care provider
  • A dental appointment
  • A pharmacy

How Far in Advance Can I Call?

  • Call NEMT when you know you will need a ride.
  • You must call NEMT at least 2 days before your appointment.
  • If your visit is on Monday, call NEMT by Thursday the week before.

When you call, you will need to give NEMT the following facts:

  • Your full name, current address, phone number and Blue Cross and Blue Shield of Texas (BCBSTX) member ID number.
  • The type of appointment you’re going to.
  • The date and time of your doctor’s visit.
  • The address where they will pick you up. If there is a phone number at the place they are picking you up, they need that too.
  • The name, address and phone number of the doctor or drug store where you need to go. 

If you or your children have any special needs, they need to know that so they can send the right type of vehicle. For example, for people who use a wheelchair, they can send a van with a wheelchair ramp.

ModivCare App

The ModivCare app gives you the flexibility to schedule your medical ride whenever and wherever you like. All you need to do is search “ModivCare” on either Google Play® or the Apple App Store® to download. Make sure to have an email address handy to create your account. Then requesting a ride is only a few clicks away!

With the ModivCare App you can:

  • Book a trip
  • Change or cancel a ride
  • Know where your driver is at in real time
  • Text or call the driver to make sure your ride is on time
  • Submit a trip mileage claim to get reimbursed
  • Contact support within the app to talk to a live agent

Find a Doctor or Hospital

Use Provider Finder® to search for doctors and pharmacies near you.

Contact Us

Schedule a Ride

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ModivCare App

Search “ModivCare” in your app store and use it for all your ride needs.

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Call ModivCare

1-866-824-1565
(TTY/TDD: 711)

Call at least 2 days before you need a ride.

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Confirm Your Ride

Call or check your mobile app 2 days prior.

Please note that drivers can transport multiple members on the same ride. This should not add any more than 45 minutes to your travel time.

STAR members must call ModivCare at 1-866-824-1565 (TTY: 711) to schedule a ride. If your non-emergency ride is not covered through Texas Medicaid, BCBSTX offers Extra Help Getting a Ride as a Value-Added Service. Call 1-855-933-6993 (TTY: 711) to find out more.

Mileage Reimbursement Trip Log and Invoice form
Mileage Reimbursement Trip Log and Invoice Instructions

Call 911 if you need emergency transport. (You do not need an OK from BCBSTX in the event of an emergency.)

To get this information through an interpreter, in Spanish or in alternative formats such as large print, braille or other languages, please call the BCBSTX Customer Advocate Department at 1-888-657-6061 (TTY: 711).

Please check the Transportation brochure for more information.

Note: Value-Added Services may have restrictions and limitations. For a complete list of limitations, please refer to the STAR Member Handbook.

Learn about Modivcare at mymodivcare.com.

* ModivCare is an independent company providing transportation services for STAR members of BCBSTX.