Tools and Resources 

Member Services 

Call for one-on-one help: 1-877-842-7564 (TTY 711)

We are open 8 a.m. – 8 p.m., local time, 7 days a week. If you are calling from April 1 through Sept. 30, alternate technologies (for example, voicemail) will be used on weekends and holidays.

Blue Access for Members^SM

If you haven’t already, register for BAM at www.bluemembertx.com. 

BAM is a secure website and, along with our mobile app, designed to give you quick, easy access to the health information you need. You can:

• Access your Evidence of Coverage.
• Search for providers and pharmacies.
• See your prescription history.
• Link to www.myprime.com to view your drug list/formulary.
• View claims status and up to 18 months of activity.
• Request an ID card or print a temporary ID.
• And much more.

Go mobile with Blue!

Grab your smartphone and your member ID card and text* BCBSTXAPP to 33633 to download the app and use BAM while you’re on the go.

*Message and date rates may apply.

Medicare Forms

You may need to access or submit certain forms to manage your Medicare plan:

• Your Providers, Your Personal Network Provider Notice
• CMS Appointment of Representative
• Authorization to Disclose Protected Health Information
• Notice of Privacy Practices
• Online Coverage Determination Request Form
• Online Coverage Redetermination Request Form
• Pharmacy Mail Order Form
• Personal Medication List 
• Late Enrollment Penalty Appeals

If you would like to submit feedback directly to Medicare, please use the Medicare Complaint Form or contact the Office of the Medicare Ombudsman.

How to Submit a Claim

Your providers should be able to easily submit your claims. If you are on the Open Access PPO plan and see a provider who will not submit a claim on your behalf, you can submit a one yourself by mailing your documentation to:

Blue Cross Medicare Advantage (Claims)
PO Box 4195
Scranton, PA 18505

Please include the following:

• Copy of receipt showing payment was made,
• Member name and ID number including the alpha prefix listed on ID card, and
• An invoice showing services rendered OR another form of documentation that includes:
  • Diagnosis (or DX codes if available)
  • Procedure (or CPT codes if available)
  • Name and address of servicing provider

If you have any questions, please call the number on your member ID card.