MDLIVE®
Virtual Visits
Our virtual visits solution, powered by MDLIVE®, lets you have a live consultation with an independently contracted, board-certified MDLIVE® doctor or behavioral health specialist. Instead of going to the office, virtual visits allow you access to care for non-emergency situations by phone, mobile app or online video anytime, anywhere that works best for you.
Virtual visits under MDLIVE are free and appointments are private and secure and the average wait time is less than 20 minutes.
Getting Care
MDLIVE's doctors can treat many non-emergency medical conditions, like:
- Allergies
- Anxiety
- Cold/Flu
- Depression
- Ear Infection
- Fever
- Headache
- Rash
They can also write — and send — prescriptions (when appropriate) to a nearby pharmacy.
Having a Virtual Visit
To activate your account, you can choose what is easiest for you:
- Call MDLIVE at 1-866-954-3585
- TTY users call 1-800-770-5531
- Go to www.mdlive.com/bcbstx-medicare
- Text BCBSTXMEDICARE to 635-483
- Download the MDLIVE app
Note: You’ll need your member ID card if registering on MDLIVE’s website or by phone.
Once your account is active, you can have a virtual visit by:
Online Video
- Log in to your MDLIVE account through BAM℠ or by visiting the MDLIVE website.
- Find an MDLIVE doctor.
- Video chat right away or make an appointment.
Mobile App
- Download the MDLIVE mobile app.
- Find an MDLIVE doctor.
- Video chat right away or make an appointment.
Phone
- Call MDLIVE’s customer service at 1-866-954-3585.
- They will help you find an MDLIVE doctor.
- This doctor will call you for a virtual visit.
Get care when — and where — you need it.
Virtual Visits may be limited by plan. For providers licensed in New Mexico and the District of Columbia, Urgent Care service is limited to interactive online video; Behavioral Health service requires video for the initial visit but may use video or audio for follow-up visits, based on the provider’s clinical judgment.
MDLIVE is a separate company that operates and administers Virtual Visits for Blue Cross and Blue Shield of Texas. MDLIVE is solely responsible for its operations and for those of its contracted providers. MDLIVE® and the MDLIVE logo are registered trademarks of MDLIVE, Inc., and may not be used without permission.