Tools and Resources 

Member Services 

Call for one-on-one help: 1-855-476-4149 TTY 711

Help is available 8:00 a.m. - 8:00 p.m. Central Time, 7 days per week except Thanksgiving and Christmas, from October 1 – March 30;  and Monday - Friday, 8:00 a.m. - 8:00 p.m. Local Time, from April 1 – September 30.

Blue Access for Members^SM

If you haven’t already, register for BAM at www.bluemembertx.com. 

This secure site and mobile app provide you easy access to view your health benefit information from anywhere.

You can:

• Search for health care providers.
• View claims status and up to 18 months of claims activity.
• Request an ID card or print a temporary ID.
• Find health and wellness information. 

Go mobile with Blue!

Grab your smartphone and your member ID card and text* BCBSTXAPP to 33633 to download the app and use BAM while you’re on the go.

*Message and date rates may apply.

How to Submit a Claim

To submit a claim, mail your documentation to:

Blue Cross Medicare Advantage (Claims)
PO Box 4195
Scranton, PA 18505

Please include the following documentation:

• Copy of receipt showing payment was made,
• Member name and ID number including the alpha prefix listed on ID card, and
• An invoice showing services rendered OR another form of documentation that includes:
  • Diagnosis (or DX codes if available)
  • Procedure (or CPT codes if available)
  • Name and address of servicing provider

If you have any questions, please call the number on your member ID card.