Limited Provider Networks

If you live in the Houston area and select a primary care provider (PCP) in a Limited Provider Network such as Kelsey-Seybold Clinic, you have open access to all physicians and locations within that respective network.

Important: Beginning September 1, 2017, if your PCP on file is in the Kelsey-Seybold Clinic provider network and you see a provider who is not associated with the same provider network without your PCP's direction, you will receive non-network benefits even if the provider you see is part of the BCBSTX HealthSelect network.

Kelsey-Seybold Clinic

If you live in the Houston area and select a Kelsey-Seybold physician as your PCP, you will have open access to all Kelsey-Seybold Clinic providers and locations. That means you will not need to get a referral from your Kelsey-Seybold PCP to see another Kelsey-Seybold provider. If you need medical services that Kelsey-Seybold does not provide, your PCP will refer you to an affiliate provider of Kelsey-Seybold.

If you have a Kelsey-Seybold PCP and see any provider who is not associated with Kelsey-Seybold without your PCP’s direction, you will receive non-network benefits even if the provider is in the BCBSTX HealthSelect network.

If you have a Kelsey-Seybold PCP and want to see a doctor or other provider in the BCBSTX HealthSelect network who is not affiliated with Kelsey-Seybold, you can change your PCP selection by calling BCBSTX and it will be effective immediately.

Kelsey-Seybold benefits

Kelsey-Seybold offers many benefits, including:

• no referrals required to see Kelsey-Seybold specialists,
• 24/7 appointment scheduling,
• a 24-hour Nurse Hotline,
• online orders for pharmacy refills,
• MyKelseyOnline - free personalized online portal,
• online self-scheduling appointments,
• video visits for 50 different medical conditions,
• Kelsey Concierge dedicated to ERS participants at (713) 442-5373 and
• Saturday hours for pediatric care at Fort Bend, Clear Lake, Spring and Tanglewood Clinics.

HealthSelect^SM of Texas participants with other PCPs

If you are enrolled in HealthSelect of Texas and do not choose a Kelsey-Seybold PCP, you will not be able to see any Kelsey-Seybold provider. Kelsey-Seybold providers do not take referrals from doctors outside Kelsey-Seybold.

You can change your PCP anytime.