08/30/2024
Issue
Texas Health and Human Service Commission is aware of audits related to the application of the Texas Medicaid Provider Procedure Manual Language requiring the printing of shipping labels (Durable Medical Equipment, Medical Supplies, and Nutritional Products Handbook, Section 2.2.4-Medical Supplies).
HHSC recognizes that few if any Durable Medical Supplies providers print out records and instead using third-party distributor electronic tracking.
Delivery confirmation from the third-party distributor and corresponding tracking number from the third-party distributor’s carrier should be considered as proof of delivery.
HHSC will update the language in the November 2024 TMPPM and provider notice will be posted on TMHP.com.
Resources
Please reference the Texas Medicaid Provider Procedures Manual -Volume 2-DME
Questions
Providers, for questions or additional information, please:
- Contact your BCBSTX Medicaid Provider Network team at 1-855-212-1615
- Submit via email Texas Medicaid Network Department