Being a new mother is challenging — and being a mother of twins in the NICU is even harder. Evelin González Salguero is a Spanish-speaking, working mother who struggled to produce enough milk for her twins in the NICU. “It was very hard for me to walk and to move,” she said. “I had no idea how to pump my milk.” Fortunately, Hillary Sandoval, a bilingual medical management specialist from Blue Cross and Blue Shield of Texas’ Medicaid team, had a plan.