Contact Us

Have you visited our Frequently Asked Questions page? There, you'll find information that can help you log in to and use your Blue Cross and Blue Shield of Texas (BCBSTX) member account, understand your health insurance plan and answer some of our members' most common questions.

Individual & Family

Review the Individual and Family Contact Guide.

I have questions about enrolling in a new plan:

1-800-531-4456

Monday – Friday: 8 a.m. – 8 p.m. CT
Saturday: 8:30 a.m. – 12:30 p.m. CT
Sunday: Closed

I'm a member with a question for customer service:

1-888-697-0683

Monday – Friday: 7 a.m. – 8 p.m. CT
Saturday: 8 a.m. – 5 p.m. CT
Sunday: Closed

I want to make a payment:

Mail your payment to the address on your invoice or learn about other convenient ways to pay your bill.

 

 

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Medicare

We're available Monday – Friday: 8 a.m. – 8 p.m. CT

I have questions about enrolling in Medicare:

1-866-292-6745 (TTY 711)

I'm a Medicare Advantage member:

1-877-774-8592 (TTY 711)

I'm a Medicare Part D member:

1-888-285-2249 (TTY 711)

I'm a Medicare Supplement member:

1-800-654-9390 (TTY 711)

I'm a Medicare Dual Care member:

1-877-895-6437 (TTY 711)

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Medicaid

I'm a STAR member:

Speak with a Customer Advocate at:

 1-888-657-6061 (TTY: 711)

Monday – Friday: 8 a.m. to 5 p.m. CT

I'm a CHIP member:

Speak with a Customer Advocate at:

 1-888-657-6061 (TTY: 711)

Monday – Friday: 8 a.m. to 5 p.m. CT

I'm a STAR Kids member:

Speak with a Customer Advocate at:

 1-877-688-1811 (TTY: 711)

Monday – Friday: 8 a.m. to 5 p.m. CT

 

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Employer/Group

Call Customer Service at the number listed on your member ID card.

I have a question about PPO/POS/Indemnity Plans:

1-800-521-2227
8 a.m. – 8 p.m. CT

I have a question about HMO Blue Texas Plans:

1-877-299-2377
8 a.m. – 8 p.m. CT

I have a question about HealthSelectSM:

1-800-252-8039
Monday – Friday: 7 a.m. – 7 p.m. CT
Saturday: 7 a.m. – 3 p.m. CT

I have a question about my dental coverage:

1-800-521-2227

I have a question about covered behavioral health care:

1-800-729-2422
Monday – Friday: 8 a.m. to 6 p.m. CT

I have a question about Magellan Behavioral Health services:

1-800-528-7264
Monday – Friday: 8 a.m. to 6 p.m. CT

I have a question for the membership department:

1-800-445-2227

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Additional Contact Information

Last Updated: Dec. 10, 2024