Our People

Our Inclusive Workforce

Fostering an inclusive culture and work environment enables us to stand with our members in sickness and in health and to be partners in the communities where we live and work.

As a health-centric organization, we’ve built a strong foundation by acknowledging, respecting and celebrating the unique experiences of all individuals we call employees and the members we continue to serve.

One way we create a sense of belonging at BCBSTX is through our eight Business Resource Groups.

The BRGs give employees the opportunity to connect with others who share similar dimensions of their identity — and those with different backgrounds, providing opportunities to learn and grow.

Through volunteer opportunities, employee engagement and targeted programs, they advance inclusion at work and in our communities.

In Our Communities 

Volunteering in our communities is embedded in our company’s culture. In 2023, nearly 2,600 employees volunteered more than 47,000 hours with nearly 868 organizations through the Blue Corps^SM program. BCBSTX donated nearly $174,000 to 148 organizations in matching dollars for hours volunteered by employees.

Our employees at BCBSTX offices across Texas worked with one another to organize projects addressing needs in their communities throughout the year.

Employees in Abilene, for example, collected bikes and donations to provide 120 bikes to Toys for Tots and donated pajamas and stuffed animals to more than 70 children housed by New Horizons. In San Angelo they donated more than 1,600 backpacks with school supplies. Our Waco employees organized a donation drive for the Cove, which provides a safe space for youth experiencing homelessness. In Marshall, they collected coats for children in need and assembled hygiene kits for Mission Marshall.

Melisa Santoya, our 2023 Volunteer of the Year, is a customer service manager who has worked in the Abilene office for 25 years. “My joy comes from helping someone’s idea come to life, and I like being someone people can count on,” says Santoya who logged more than 90 hours volunteering in Abilene in 2023. “It takes a village, and I enjoy being part of the village.”

Volunteer Impact

Engaging Employees to Focus on Health

As a health care company, we know the health of our employees is vital. That’s why we provide a range of programs and resources that inform and engage our employees to focus on their physical and mental well-being.

A priority for 2023 was encouraging employees to participate in Well OnTarget. The program begins with an online health assessment. From there, employees receive wellness coaching, customized educational strategies, advice from certified health coaches, and affordable access to fitness facilities to help them reach their wellness goals. As an incentive, we provide $100 to employees who participate. They also earn points for wellness activities that can be used for gifts.

The program is widely promoted with monthly webinars and employee newsletter articles, and those efforts have paid off. Participation in the health assessment grew more than 260% from 2022 to 2023, and use of the Well OnTarget platform grew 140%.* 

* Applies to Blue Cross and Blue Shield Plans in Illinois, Montana, New Mexico, Oklahoma and Texas