• If you haven’t done so already, contact your software vendor to verify compatibility and availability of automatic posting software or programs.
• Check your Electronic Remittance Advice (ERA) Receiver mailbox on the Availity^® portal daily.
• If you did not receive your ERA, or if you did not receive your Electronic Payment Summary (EPS) along with the ERA, contact Availity Client Services at (800) AVAILITY (282-4548) for assistance.
• If a clearinghouse or billing agent is the ERA Receiver on your behalf but you are not receiving your ERA/EPS files from them, contact your clearinghouse or billing agent directly for assistance.
• Remember: 30 days after you begin receiving your ERA/EPS files, your paper PCS will be discontinued.
• The EPS is delivered as a text file so that you can receive it in conjunction with your ERA.
• Here are some formatting tips for proper viewing upon downloading your EPS:
  • Open the document in Microsoft Word, WordPad, etc.
  • Set the page layout as landscape, rather than portrait
  • For the font style, select Courier New
  • For the font size, select 8 point

Note: If you are receiving your ERA and EPS files from a clearinghouse or billing agent, please contact your agent directly with any questions, as they may have customized the EPS to meet your specific needs.

• Continue to visit the Electronic Commerce section of our Web site for our corporate holiday schedule, answers to Frequently Asked Questions, and important news Alerts.
• If you need additional assistance, or if you have technical support needs that cannot be addressed by your clearinghouse, billing agent or software vendor, call our Electronic Commerce Center at (800) 746-4614.

Availity is a registered trademark of Availity, L.L.C. Availity is an independent third party vendor. BCBSTX makes no representations or warranties regarding the products or services offered by Availity or any other third party vendors.

posted 8/2009