Are evaluated solely on customer satisfaction, not the number of calls they receive. And our customer satisfaction ratings are consistently above 96 percent.
Focus on the member's needs, in addition to their questions, and consider it their job to answer the "unasked" questions that ultimately provide better assistance for the member.
Have a solid track record of meeting members' needs the first time they call more than 90 percent of the time.
Have the knowledge and experience to handle each call efficiently, accurately and simply for the member because of our stable environment due to high tenure and low turnover.
Welcome,
Producers
