Contact Us

Blue Cross and Blue Shield of Texas
1001 E. Lookout Drive
Richardson, Texas 75082
General Information: (972) 766-6900
TDD: (800) 735-2989 (for the hearing-impaired)

Customer Service Numbers
Group Products
For Customer Service please call the number on the back of your ID card, or call one of the following numbers:
PPO/POS/Indemnity Plans Monday to Friday 8 a.m. to 8 p.m CT	(800) 521-2227
HMO Blue Texas Plans Monday to Friday 8 a.m. to 8 p.m. CT	(877) 299-2377
Dental Monday to Friday 8 a.m. to 6 p.m. CT	(800) 521-2227
Behavioral Health Services (Non-HMO) Monday to Friday 8 a.m. to 6 p.m. CT	(800) 528-7264
Magellan Behavioral Health (HMO Only) Monday to Friday 8 a.m. to 6 p.m. CT	(800) 729-2422
Membership Department Monday to Friday 8 a.m. to 6 p.m. CT	(800) 445-2227

Contact List for Local Sales Offices
Sales Office	Phone Number
Abilene 4002 E. Loop 322 Abilene, TX 79602	(325) 793-4286
Amarillo 7901 Wallace Boulevard Amarillo, TX 79124	(806) 371-3052
Austin 9442 Capital of Texas Highway, North Suite 500, Arboretum Plaza II Austin, TX 78759	(800) 336-5696
Beaumont 2615 Calder Street Suite 700 Beaumont, TX 77702	(409) 896-0100
Corpus Christi 4444 Corona Drive Suite 120 Corpus Christi, TX 78411	(800) 442-1685
Dallas/ Fort Worth 1001 E. Lookout Drive Building B, 14th Floor Richardson, TX 75082	(800) 399-5831
Houston 1800 West Loop South Suite 600 Houston, TX 77027	(800) 235-0796
Lubbock 5225 South Loop 289 Suite 207 Lubbock, TX 79424	(800) 399-5831
San Antonio 17806 IH 10 West, Building 2 Suite 200 San Antonio, TX 78256	(210) 558-5100
Tyler 3800 Paluxy Drive Suite 540 Tyler, TX 75703	(800) 259-3668

Individual Products
Producer Sales and Service Center Representative Please provide your Producer # with email inquiries.	(800) 531-4457
Hallmark Producer Services	(888) 697-0679
Dental Indemnity USA (sold with medical coverage)	(800) 820-9994
Medicare Supplement Customer Service Representative	(800) 654-9390

Producer Service Center for Group and Individual
For questions, other than sales, benefits and membership.
Producers (Agents/Brokers) who need assistance with any of the following issues should contact the Producer Service Center at (855) 782-4272 or by email: Individual and Group Commission inquiries Producer of Record requests, instruction, submission and status Book of business transfers, instruction, submission and status Producer contracts Producer appointments Licensing inquiries General inquiries regarding PDP certifications General inquiries regarding PDP Referral programs where applicable General inquiries for any other producer related issues, excluding membership inquiries such as benefits etc.

Send Claims and Correspondence to:
Blue Cross and Blue Shield of Texas
P.O. Box 660044
Dallas, TX 75266-0044

Blue Access for Producers
Blue Access for Producers	Hours of Operation: 24/7
Blue Access Internet Help Desk Monday to Friday 7 a.m. to 10 p.m. CT Saturday 7 a.m. to 3:30 p.m. CT	(888) 706-0583
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