Blue Access Mobile^SM Help

We want you to have the simplest, easiest mobile experience possible. But we know you might have a few questions. Read on for answers to frequently asked questions and information on security and troubleshooting.

Troubleshooting - Log In Questions

How do I get a username and password?: You will need to register for BAM and create a username and password. You can register for BAM from your mobile device or from a computer.
Do I need a separate mobile username and password?: No, you can use your existing Blue Access for Members^SM (BAM) username and password.
How do I get a Blue Access for Members^SM username and password?: You will need to create a user name and password online. However, we will have the ability to register for Blue Access for Members through your mobile phone soon.
What if I forgot my user name and/or password?: From the Blue Access Mobile web site under Login to Blue Access for Members, you can click "Forgot User Name?" or "Forgot Password" to have your username emailed to you or to change your password.

Troubleshooting - Claim Status Questions

How do I view a claim from 2 years ago?: Historical claims are only available for the past 18 months.
Where are my dental/Rx Drug Claims?: Currently, the mobile site only displays medical claims. Dental and Rx Drug claims will be made available in the future.
What is "My Responsibility"?: The "My Portion" is based on your current health care benefits plan and the claim submitted. You may have already paid the physician but we put the information there to help our members verify and understand their responsibility.

Troubleshooting - Wellness (Diabetes / Special Beginnings® Maternity Program) Questions

Why do I only see Diabetes content and not Special Beginnings?: Special Beginnings is a maternity program you must sign up for separately through your online BAM account. After registering for Special Beginnings, you will be able to access the information through your mobile phone.
Does my information from the online Special Beginnings program sync with the mobile site?: Currently, it is separate. We are working toward integrating these soon.

Troubleshooting - ID Card Questions

Can I use the mobile ID card to see my doctor?: Yes. However, the doctor may need to verify the information in order to submit the claim correctly.

Troubleshooting - Error Message Descriptions

We're sorry. The combination you entered is invalid. Please try again. Thank you.: The member's Blue Access for Members^SM (BAM) user name and password are not valid. Please call Blue Access^® Internet Help Desk at 1 (888) 706-0583 for further detail.
Please go to fepblue.org to view your ID card.: FEP Members will not have access to their ID card and must view their card through fepblue.org.
Your enrollment has been cancelled. Please contact Member Services if you have any questions.: The user's membership was cancelled. Please call Blue Access^® Internet Help Desk at 1 (888) 706-0583 for more information.

Blue Access MobileSM Help

Troubleshooting - Log In Questions

How do I get a username and password?

Do I need a separate mobile username and password?

How do I get a Blue Access for MembersSM username and password?

What if I forgot my user name and/or password?

Troubleshooting - Claim Status Questions

How do I view a claim from 2 years ago?

Where are my dental/Rx Drug Claims?

What is "My Responsibility"?

Troubleshooting - Wellness (Diabetes / Special Beginnings® Maternity Program) Questions

Why do I only see Diabetes content and not Special Beginnings?

Does my information from the online Special Beginnings program sync with the mobile site?

Troubleshooting - ID Card Questions

Can I use the mobile ID card to see my doctor?

Troubleshooting - Error Message Descriptions

We're sorry. The combination you entered is invalid. Please try again. Thank you.

Please go to fepblue.org to view your ID card.

Your enrollment has been cancelled. Please contact Member Services if you have any questions.

Blue Access Mobile^SM Help

How do I get a Blue Access for Members^SM username and password?