Service Philosophy in Action

• Starts with being hands-on. Our customer service centers are located in communities across our four-state service area. We don't contract with a third-party call center service, and we don't have one massive call center at corporate headquarters.
• Includes investing in the technology, personnel and training to make the customer service experience simple, convenient and tailored to our members' personal needs.
• Shows that we understand our role is more than handling insurance claims. Our philosophy is to serve as a resource that provides members with all the information needed to get the most from their benefit plans and to be as healthy as possible.